Order Policies

 

Terms & Ordering

 

Welcome to Beige Cloud & Co.! We create made-to-order embroidered clothing, personalized items and gifts. These terms apply to purchases through beigecloudandco.com, including STEA orders.

 

Please review the product description, size guide, color, quantity and any personalization before ordering. Enter names and other details exactly as you want them embroidered.

 

Custom orders require approval of the design and order details before production begins. Full payment is normally required before work begins; any different payment arrangement must be agreed with you in advance. Approval does not remove your right to contact us if we make an error or your item is damaged or defective.

 

If you provide a design, logo or artwork, please make sure you have permission to have it reproduced. We use supplied artwork to complete your order. Any digitized embroidery file created for production is a production tool and is not included as a file for you to purchase or download.

 

Processing times are stated in the individual listing or agreed custom-order details. Please also review our Processing & Delivery and Returns & Cancellations policies below before ordering. Any applicable tax and delivery charge will be shown at checkout.

 

For STEA sleeve-name products, the additional $6 is included in the personalized product price. Enter up to 20 characters, including spaces and punctuation. For different names, add each garment separately to your cart. Products listed without a sleeve name, including the polos, do not include sleeve personalization.

 

$1 from every completed, paid STEA garment will be donated to the STEA Scholarship Fund. Canceled or fully refunded garments do not count. This contribution is included in the garment price and is not an extra checkout charge.

 

For questions, please use our Contact form at beigecloudandco.com/contact.

 

Returns & Cancellations

 

Each made-to-order or personalized item is created specifically for you. These items are final sale for change of mind, incorrect size or color selection, or personalization entered incorrectly by the customer. Please double-check your selections and spelling before placing your order.

 

If Beige Cloud & Co. makes an error, or an item arrives damaged or defective, please contact us through our Contact form at beigecloudandco.com/contact with your order number and a description of the issue so we can make it right. We may ask for photos to help us understand what happened and arrange the appropriate next step.

 

Changes or cancellations can be requested before production begins. Please contact us as soon as possible; requests cannot be guaranteed once production has started.

 

These terms do not limit any rights you have under applicable law.

 

Processing & Delivery

 

Our items are made to order. Please check the individual listing or your agreed custom-order details for the current processing time. Processing time is the time needed to complete your item; shipping transit time is additional. For custom orders, processing time begins after we receive both full payment and your approval of the design and order details.

 

If you need an item for a particular date, please contact us before ordering so we can discuss whether it is possible. We will always do our best to finish orders sooner when we can.

 

Available delivery options and charges are shown at checkout. Please check your delivery address carefully. Contact us promptly if you notice an address error or have a question about delivery.

 

STEA orders

 

All items are made to order, so please allow approximately 2–3 weeks for your order to be completed. I’ll always do my best to get orders finished sooner whenever I can!

 

STEA orders are processed on a rolling basis; they do not wait for an entire ordering round to close. Shipping transit time is additional.

 

Free STEA Group Delivery: Completed orders will be delivered to Jeannine, STEA President, for distribution to members. This option does not include shipping to your home.

 

Ship My Order: Direct shipping within the United States is calculated at checkout based on your delivery location and order. Your order will be shipped to the address you enter at checkout. If a calculated rate is unavailable, a $15 backup shipping charge applies per order.

 

There is no individual/local pickup from Beige Cloud & Co. for STEA orders.

 

For order or delivery questions, please use our Contact form at beigecloudandco.com/contact.